Emotion and Memory in Technology Adoption and Diffusion

Data collected from 338 health care workers were used to test a proposed model that inspiration, memory, and inspirational memory affect end user intention to adopt a digitized patient record software application. Structural equation modeling showed that, as expected, inspiration from managers and trainers affected the individual behavior of the end users. Inspiration had an interactive impact through memory on collective acceptance of the technology, thereby affecting subsequent evaluations and behavior. The proposed model was nomologically validated through the use of a portable platform loaded with software for the electronic collection of operational-level health care data. Embedded metrics measured participants’ memory as operationalized by task completion time, number of errors, and completeness of the data. This paper contributes to the literature by introducing inspiration as a key driver that improves memory to affect end user intention to use digitized patient record technology.